Lodging Information/Policies
Check in/Arrival Information
Check in time is 3:00 PM or after
Check in is at the office located in the general store.
General Store office is open 9am-5pm daily.
(Hours may vary for holidays, check with the office staff prior to reservation)
Late Arrivals:
If guests are arriving after hours, please notify the office prior to closing for cabin check in information.
The full amount of the guests’ lodging reservation is due at check in at the office.
If guest(s) are arriving after hours, the full amount of the reservation will be charged to card number on file by the end of the business day.
Payment must be made at or before lodging check in or the lodging reservation will be cancelled and additional cancellation policy fees will apply.
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Lodging Cancellation Policy
All lodging reservations have a 14-day cancellation policy.
Guests have up to 14 days prior to their lodging reservation to cancel with no fees.
The full amount of the guests reservation will be charged to the card on file if there is a cancellations within the 14 days of the guests’ lodging reservation.
Lodging reservations are held with a valid Visa, Discover, MasterCard, or American Express card. The valid card is held (not charged) for the lodging deposit and in the event of a cancellation, any excessive cleaning, damages, and/or missing/stolen items.
The full amount of the guests’ lodging reservation is due at check in at the office.
If guests are arriving after hours, the full amount of the lodging reservation will be charged to the card number on file by the end of the business day.
Full payment for lodging must be made before check in or the lodging reservation will be cancelled and additional cancellation fees will apply.
Any lodging cancellations or changes to the guests’ lodging reservation MUST be done via phone. If a voice message is left, it is the guests’ responsibility to follow up.
We do NOT accept cancellations via email or social media comments/messages.
Check out/Departure Information
Check out time is 11:00 AM
Guest duties:
-Place all trash/recycle in outside trashcans
-Dishes needs to be washed or a cleaning fee will apply
-Make sure hot tub lid is closed.
-Check for personal items (we are not responsible for lost items)
-If personal items are found, guests are responsible for shipping fees to return
-Make sure all doors and windows are shut
-Heating/Cooling is set to 70
Late check out unless prior arrangements are made with the office will result in a late check out fee starting at $50.
If guests are scheduled to check out on the day of a boat rental/river trip, make sure all personal belongings are removed from lodging before departing on your trip.
Note/Disclosure:
If you cancel your boat reservation due to weather or water conditions, it does NOT exempt guests’ from a lodging reservation.
Lodging and Boat Rentals are SEPARATE reservations and have SEPARATE cancellation policies.
A reservation for lodging involving a Friday or Saturday night require a minimum stay of at least 2 nights.
Holiday weekends require a 3 night minimum
Excessive occupancy: No parties or events
Property boundaries:
Please ask the office about exploring the property; some areas are off limit to guests due to safety or private property.
All lodging prices are subject to change without notice
Note: GPS is not an effective direction tool for our area and cell service is spotty or not available in certain areas.
Emergency Numbers:
911
Newton County Sheriff's Office: 870-446-5124
National Park Service Emergency Dispatch Services: 1-888-692-1162
Excessive Cleaning Policy:
By reserving lodging guests are agreeing to pay for any excessive cleaning.
Additional fee will apply for smoking indoors, stains on furniture, linens, rugs, floors, walls, any waste clean up, pet stains, cigarette clean up, and any additional extreme or excessive cleaning to any areas of the lodging.
It is the guests’ responsibility to notify the LVC office staff on check in day (or next morning if checking in after hours) if cleanliness is not up to par. We will respond as promptly as possible to resolve the issue at hand.
If no issues are reported, we will assume everything was acceptable during your stay.
Lost Valley Canoe and Lodging reserves the right to charge your credit/debit cards for any excessive cleaning.
Damages/Missing Policy:
By reserving lodging guests are agreeing to pay for any damages on the interior/exterior structure or surrounding property landscape.
(Includes, but is not limited to cosmetic damage of any kind, indoor/outdoor furniture, breakables, linens/rugs, décor, appliances, plumbing, hot tub, fire pit area, carving of any kind indoors/outdoors, stolen/missing items, items not working properly, etc.)
Fee will apply and will be based on current market value and hourly labor.
Lost Valley Canoe and Lodging reserves the right to charge your credit/debit cards for any damages on the interior/exterior structure of lodging or surrounding property landscape or any missing/stolen items.
It is the guests’ responsibility to notify the LVC office on check in day (or next morning if checking in after hours) if something is missing, broken, or not working properly. We will respond as promptly as possible to resolve the issue at hand.
If no issues are reported, we will assume all items were in working order and accounted for during your stay.
Pet Policy:
Pet rates in cabins are $25 + tax for each pet, per night.
Pet rates in the bunkhouse are $10 per night.
If pets are left unattended, they MUST be crated.
Please to not allow pet(s) on any furniture.
Please keep you pet on a leash when outdoors!
Pet must be well behaved and must be treated for fleas and ticks.
Thank you for cleaning up your pets waste! Waste can be disposed in outside trashcan in proper disposal bags.
Guests are responsible for any damages, excessive cleaning due to pet hair, smells, stains, and/or removing or cleaning pet waste. Additional fees will apply.
Any undisclosed pet(s) will result in a $100 fee per pet, per night of your reservation.
Groceries and Beverages:
Groceries/Gas:
Our General Store offers a variety of food groceries, outdoor supplies, gas, ice, firewood, souvenirs, etc.
-Jasper or Harrison will be the next closet for groceries and gas.
Adult Beverages:
Newton County is a dry county. Please make arrangements to bring any preferred adult beverages prior to your trip.
Closet Liquor stores:
-Harrison –Multiple Locations
-Wow Liquor
-Kingston Station
*No Sunday Sales in Arkansas *
Nearby Restaurants:
-Low Gap Café
-Ozark Café
-Jasper Pizza Co.
-Sharron K’s Café
-Subway
-Cliff House Inn and Restaurant
-JJ’s Buffalo Bar and Grill
-Daisy Queen
-Harrison offers a number of restaurants and fast-food options
Pet Friendly Lodging:
-Hillside Cabin #1
-Whitaker Cabin #2
-Adds Creek Cabin #3
-Bunkhouse
Pets are NOT permitted in Yurts:
-
Ponca Yurt
-
Cedar Crest Yurt
-
Treehouse Yurt
Any pet(s) and/or evidence of pets in Yurts will result in a $100 fee per pet, per night of your reservation. Additional fees will apply to any damages/excessive cleaning.
Please keep in mind when bringing your pets that most trails in our area do not allow pets.
Pets are allowed in rental canoe and kayaks (No Rafts).
At your own risk!